Terms & Conditions for Buyers

The use of the services on the PRELOVED PERFECTION website requires sellers and buyers to register as users and to create a user account associated with said registration. There is no entitlement to the registration of a user account. A user account is non-transferable. A seller or a buyer can create one user account only. Registration is free and is carried out by opening a user account. Depending on the use as a seller or buyer, there are different rights and obligations for the respective user. For sellers, the additional Terms & Conditions for Sellers apply. If the Seller-Terms stipulate provisions with the seller, which contradict the provisions stipulated in these Terms, the former take precedence. The information requested by PRELOVED PERFECTION during registration must be indicated in full and to the best of the user’s knowledge. This includes first and last name,  current address, a valid email address and telephone number.

In each individual sales process between the users, PRELOVED PERFECTION acts as a representative with authority to conclude a contract for the respective seller (represented by PRELOVED PERFECTION as the seller’s representative), who, upon concluding the sales contract with the buyer, sells and assigns the immediately due claim against the buyer to PRELOVED PERFECTION without recourse (i.e. without a basis for recourse on behalf of PRELOVED PERFECTION against the seller in the event of the buyer’s lack of credit worthiness). Details can be found in the Terms & Conditions for Sellers. In exceptional cases PRELOVED PERFECTION has the right to offer and sell items of their own on the website.

2. Buying a sales item; conclusion of contracts
The listing and presentation of a sales item on the PRELOVED PERFECTION website is solely a request for a buyer to submit an offer. 
To purchase a sales item on the PRELOVED PERFECTION  website, a buyer registered at PRELOVED PERFECTION  can click the “add to basket” button, to place said item into his or her shopping cart. A shopping cart can contain sales items from one or several sellers and at the same time. This is the first step of the buying process and not binding on any of the parties. Before the buyer submits a binding offer, the buyer has the option of reviewing all information he or she provided and the sales items placed in the shopping basket and if necessary, of correcting and/or removing sales items out of the shopping basket. The user does not place a binding offer until clicking the “Buy” button. Following this, the buyer receives a confirmation of the receipt of his or her offer to buy. This confirmation does not constitute an acceptance of the buyer’s offer by PRELOVED PERFECTION on behalf of the seller.

The sales contract between the buyer and the seller is only concluded when PRELOVED PERFECTION  expressly declares the acceptance of the buyer’s offer on behalf of the seller by sending the buyer a shipping confirmation.

Until the buyer has received the acceptance of his or her offer to buy, the buyer can cancel said offer at any time and without stating reasons by informing PRELOVED PERFECTION by email to customercare@prelovedperfection.com. The buyer’s offer can be refused without stating reasons. In this case, PRELOVED PERFECTION will inform the buyer of the non-acceptance of his or her offer via email. The buyer can find information about the current status of his/her purchases or offers in his/ her user account.

Once an item has been on sale for more than 28 days, a potential buyer may contact gailrolfe@prelovedperfection.com and suggest a new, lower purchase price without any commitment. This offer will then be suggested to the owner.

If a price proposal is accepted, this corresponds to an offer at the new purchase price for the respective potential buyer. The potential buyer then has 7 days to buy the item or to let the offer expire. If the proposed price is not accepted the price proposal expires. During this period, the item remains available to other buyers at the original price on the PRELOVED PERFECTION website.

The buyer understands that PRELOVED PERFECTION is an agent and any excess of the ultimate selling price over and above the price agreed with the owner is retained by PRELOVED PERFECTION as commission; at no point is title transferred to PRELOVED PERFECTION, but remains with the owner throughout. 

3. Prices; payment terms; payment of the purchase price

All prices shown on the PRELOVED PERFECTION website for an item are final prices in POUNDS STERLING including the respectively valid and applicable VAT and excluding corresponding shipping costs. The respective shipping costs can be found on the page 'Delivery & Shipping' and apply at the time of contract conclusion.

PRELOVED PERFECTION  currently offers the buyer the following methods of payment: Credit card (Visa/MasterCard/American Express) and Paypal. PRELOVED PERFECTION uses the SHOPIFY system for payment processing and does not accept direct payments from the buyer.

The buyer can choose from the listed payment methods. PRELOVED PERFECTION reserves the right to add other payment methods in the future or to refrain from using payment methods, which it currently offers.

Given that the seller’s claim against the buyer in regard to the purchase price of the sales item is assigned to PRELOVED PERFECTION with the conclusion of the sales contract, the buyer is entitled and obligated to solely render payments to PRELOVED PERFECTION  or to an individual designated byPRELOVED PERFECTION. The method of payment chosen by the buyer defines the more detailed payment arrangements of the purchase price (plus shipping costs).

4. Shipment of the sales item; delivery periods; shipping costs; deliveries to a member state of the European Union
After accepting an offer to buy a sales item, said sales item is usually shipped within the next 1-5 working days after the payment has been made. Delivery time within the UK usually amounts to not more than 5 working days.  As a basic principle, the delivery of a sales item is only made to the delivery address indicated by the buyer in his or her user account. Deviations from said address must be stipulated separately with the customer care team at PRELOVED PERFECTION. 

Please note that we do not ship to P.O. boxes, third-party international shipping companies, or freight forwarding companies and require an home or business address for all shipments.

The PRELOVED PERFECTION website details the cost of the item and the additional shipping costs. Any duty or taxes may be added at the time of delivery. International customers will be responsible for payment of any applicable duties when the order arrives at its destination.

IMPORTANT INFORMATION:
In an effort to protect our customers and avoid fraud, we will only ship your order to the credit or debit card billing address. If you require shipment to an alternate address, such as a work address, PRELOVED PERFECTION reserves the right to require the following as proof of identification:

• Two valid forms of photo identification that include the name, photograph and signature of the cardholder. Valid forms of identification include a valid passport or driver’s license. At least one proof of identification must include the same address as the one entered during the order process. Without two forms of identification and at least one of the forms showing the recipient’s address, we will be unable to process your order.
• A copy of the original credit card used to make the purchase. Please provide a copy of both the front and the back of the card, so that we are able to clearly see the card number, name on the card and the signature.

5. Complaints
The buyer can - without affecting his/her other rights (in particular regarding possible warranty claims against the seller), also contact the following email address , (customercare@prelovedperfection.com), in the event of complaints regarding sales items he/she, has purchased. PRELOVED PERFECTION reserves the right to inform the respective seller of the complaints it has received and request the seller to respond accordingly. PRELOVED PERFECTION will then inform the buyer of the seller’s response. If an understanding between the buyer and seller cannot be reached in this manner, PRELOVED PERFECTION  can also, with the agreement of the buyer and seller, suggest a reduced purchase price and ask the buyer and seller to agree to this reduced purchase price. If the buyer and seller agree to the reduced purchase price, any already overpaid difference will be refunded to the buyer.

PRELOVED PERFECTION has the right to limit access to the website, completely or partially, temporarily or permanently for individual users or in general or to shut down the website at any time. This particularly applies to cases of improper use of the website by a user, as a defence against malware and other dangerous instruments (e.g. Trojans, viruses) as well as for the protection of its own interests.

We want you to be totally happy with your shopping experience and the goods that you have purchased. However, if you are not satisfied with your purchase, you may return the item(s) at your own cost providing you follow the procedures outlined below:

• Within 14 days of receipt of the order.
• The plastic security tag and label must remain undamaged and attached to the item. If these security items appear to have been tampered with, we reserve the right not to accept the return on the grounds that the product has been used.

If the procedures have been observed we will then offer three return options:

3.  The opportunity to exchange your item for another item available on the PRELOVED PERFECTION.com website.

NOTE: All refunds will be issued in their full amount minus the cost of any shipping charges incurred by PRELOVED PERFECTION. 

Important: the plastic security tag and label must not have been removed or  damaged.

We have made every effort to display the colours of the products that appear on PRELOVED PERFECTION as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.