Returns Policy

Returns Policy

We want you to be totally happy with your shopping experience and the goods that you have purchased. In order to minimise returns please ask as many questions as you like about the item and request further photographs and information. 

PLEASE REMEMBER: All items on PRELOVED PERFECTION have been pre-owned by a third party and the condition of each garment is clearly described on the website. I will be totally honest about any wear-and-tear, flaws or marks. Please read the description of the item and view the images carefully before purchasing.

However, unlike many other resale companies we do accept returns. So,if you are not satisfied with your purchase, you may return the item(s) at your own cost providing you follow the procedures outlined below:

• Within 14 days of receipt of the order.
• Items should be returned unused, with all PRELOVED PERFECTION garment tags and, where relevant, with original designer garment tags still attached. If these security items appear to have been tampered with, I reserve the right not to accept the return on the grounds that the product has been used.
• Returns that are damaged, soiled or altered and not in the same condition when sold will not be accepted and will be sent back to the customer at your expense.
• Where included any designer packaging such as original boxes, authenticity cards, or dust bags must be included with your return.
 

If the procedures have been observed we will then offer three return options:

1. A full refund for your purchase (except for any items that have been reduced from the original price during a promotional sale period.

2. A credit can be held against your account for the period of one year. 

3.  The opportunity to exchange your item for another item available on the PRELOVED PERFECTION website.

As I pay third-party clients please contact us as soon as possible within the allowed time frame if you do wish to return an item.

NOTE: All refunds will be issued in their full amount minus the cost of any shipping charges incurred by PRELOVED PERFECTION. 

 

Important: the plastic security tag and label must not have been removed or  damaged.

How to return an item:

Step 1:
Contact our customer service via emailor telephone let us know what you are returning: customerservice@prelovedperfection.com or 020 8947 5777

Please complete the Returns paperwork provided to list which item(s) you are returning and please complete the Reason For Return section. Your feedback is very welcome.

Pack your items carefully and appropriately to ensure no damage occurs during the return shipping process using the original packaging. All items must be protected and secure whilst in transit. PRELOVED PERFECTION cannot accept liability for any loss or damage to items as a result of poor, insecure packaging. Please ensure that any authenticity cards and dust bags are included. All items must be returned in their original condition with the PRELOVED PERFECTION security tag and label intact. Any returned items that are not in their original condition and/or missing said security tags will be returned to you and no refund will be issued. 

Please ship the item(s) back to PRELOVED PERFECTION, 8 Thornton Road, London, SW19 4NE. All item(s) must be returned using "Signed For, Recorded Delivery", within 14 days of receipt. It is recommended that you purchase shipping insurance for the return shipment. You will be responsible for any items that are lost or damaged in the return shipping process. Any items not returned within this time frame, or that are damaged, or lacking the required  security tag and label will be rejected, and you, as the customer, are then responsible for any costs associated with shipping said item(s) back to you.

LATE RETURNS. If there are exceptional circumstances, late returns may be accepted at the discretion of the owner. Please email: gailrolfe@@prelovedperfection.com or telephone 07885 967835 

The refund or ‘on account’ credit  will be issued for the original total purchase amount, less any shipping and handling fees that you were charged or that were incurred by PRELOVED PERFECTION, (as in the case of free shipping). All refunds will be returned using the original payment method. In the case of 'on account' credits, these will be held on your  account and can be used for subsequent online in-store purchases for a period of one year from the date of issuance. In the case of an agreed international purchase, refusal to pay customs and excise fees upon delivery will results in additional return shipping charges. In such cases, you, as the customer, will be responsible for any additional charges incurred by PRELOVED PERFECTION.

If you have any further questions please contact our customer care team by emailing customercare@prelovedperfection.com