We want you to be totally happy with your shopping experience and the goods that you have purchased. In order to minimise returns please ask as many questions as you like about the item and request further photographs and information.
PLEASE REMEMBER: All items on PRELOVED PERFECTION have been pre-owned by a third party and the condition of each garment is clearly described on the website. I will be totally honest about any wear-and-tear, flaws or marks. Please read the description of the item and view the images carefully before purchasing.
However, unlike many other resale companies we do accept returns. So,if you are not satisfied with your purchase, you may return the item(s) at your own cost providing you follow the procedures outlined below:
- Within 14 days of receipt of the order.
- Items should be returned unused, with all PRELOVED PERFECTION garment tags and, where relevant, with original designer garment tags still attached. If these security items appear to have been tampered with, I reserve the right not to accept the return on the grounds that the product has been used.
- Returns that are damaged, soiled or altered and not in the same condition when sold will not be accepted and will be sent back to the customer at your expense.
- Where included any designer packaging such as original boxes, authenticity cards, or dust bags must be included with your return.
If the procedures have been observed we will then offer three return options:1. A full refund for your purchase (except for any items that have been reduced from the original price during a promotional sale period.
3. The opportunity to exchange your item for another item available on the PRELOVED PERFECTION website.
As I pay third-party clients please contact us as soon as possible within the allowed time frame if you do wish to return an item.NOTE: All refunds will be issued in their full amount minus the cost of any shipping charges incurred by PRELOVED PERFECTION.
Important: the plastic security tag and label must not have been removed or damaged.How to return an item:
Contact our customer service via emailor telephone let us know what you are returning: firstname.lastname@example.org or 020 8947 5777
The refund or ‘on account’ credit will be issued for the original total purchase amount, less any shipping and handling fees that you were charged or that were incurred by PRELOVED PERFECTION, (as in the case of free shipping). All refunds will be returned using the original payment method. In the case of 'on account' credits, these will be held on your account and can be used for subsequent online in-store purchases for a period of one year from the date of issuance. In the case of an agreed international purchase, refusal to pay customs and excise fees upon delivery will results in additional return shipping charges. In such cases, you, as the customer, will be responsible for any additional charges incurred by PRELOVED PERFECTION.
If you have any further questions please contact our customer care team by emailing email@example.com
We have made every effort to display the colours of the products that appear on PRELOVED PERFECTION as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Clothing: Please take care trying on items as all products must be returned in the same condition as when purchased, with all PRELOVED PERFECTION, and, if relevant, designer garment tags still attached. Please do not wear make-up when trying on items, especially those of a light colour.
Handbags: Please handle light coloured bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing, such as denim, can transfer dye to light coloured bags.
Shoes: When trying on new, unworn shoes, please stand on carpeted surfaces in order not to scratch the soles, and do not damage the shoe box. Returns must also include the dust bag and original box, where relevant, as these are considered part of the product. Please place the shoe box inside the original external packaging box in order to prevent damage during shipping.
Receiving a refund: Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Please email firstname.lastname@example.org, or telephone 07885 967835 if you have any further questions.